AI-Powered CRM & Business Automation

Every Customer Conversation.
One Intelligent Inbox.

All your customer support channels — WhatsApp, Instagram, Facebook, Web — unified in one AI-powered platform. Faster replies, automated QA, and a shopping agent that sells for you 24/7.

See How It Works → Book Architecture Audit
100M+
PKR monthly revenue engineered
80%
Support ticket reduction
24/7
AI agent uptime
3
Brand verticals synced
Built With Enterprise-Grade Technology
Next.jsReactNode.jsTypeScriptSupabasePostgreSQLShopify APIWhatsApp Cloud APIMeta Graph APIClaude AIOpenAI GPTGeminiAssemblyAIVercelWebhooksRPA
// Unified Omnichannel Inbox

All Channels.
One Dashboard.

Stop switching between apps. Every customer message from every platform lands in one intelligent inbox — your team replies faster, nothing gets missed.

💬
WhatsApp
Receive & reply to WhatsApp messages directly from your CRM dashboard.
✓ Connected
📸
Instagram DM
Manage Instagram direct messages and story replies in one place.
✓ Connected
📘
Facebook Messenger
Handle Facebook page messages without leaving the platform.
✓ Connected
🌐
Web Chat
Embed a live chat widget on your website — conversations flow into the same inbox.
Coming Soon
✓
Real-Time Unified Inbox
All conversations in one view, sorted by priority. No missed messages, no app switching.
✓
Team Assignment & Escalation
Assign conversations to agents, set priorities, and escalate urgent cases instantly.
✓
Customer History & Profile
See full conversation history, order history, and customer profile in one sidebar.
✓
Status Tracking
Open, resolved, pending — full conversation lifecycle management with timestamps.
// AI Auto Reply Agent

Less Load.
Better Support.

Configure your AI agent to handle routine queries automatically — order status, product info, FAQs. Human agents only step in when it truly matters.

Autonex CRM — AI Reply Active
Mera order kab tak aye ga? #LG-4521
2:30 PM
⚡ AI Agent
Aapka order #LG-4521 kal tak deliver ho jayega. Tracking: TCS-887421. Koi aur madad chahiye?
2:30 PM · Auto Reply
Size exchange possible hai?
2:32 PM
⚡ AI Agent
Ji bilkul! 7 din mein exchange possible hai. Agent se connect kar raha hun aapke liye.
2:32 PM · Auto Reply
Main aapki madad karunga exchange ke liye!
2:33 PM · Agent: Ali
Type a reply...
80%
Queries resolved without human agent
<30s
Average AI response time
24/7
Always on, never misses a message
3x
Agent productivity increase
✓
Smart Handoff to Human Agent
AI handles routine queries. Complex cases automatically escalate to the right agent.
✓
Multi-Provider AI Support
Configure Claude, GPT-4, or Gemini as your AI engine — switch anytime from Settings.
✓
Real-Time Order Tracking
AI fetches live order status from Shopify API and responds instantly — no human needed.
// AI Quality Analysis

Know Exactly How Your
Agents Are Performing.

Every conversation and call automatically analyzed against your SOP. Instant scores, complaint detection, legal threat alerts — all in one report.

📋
SOP Compliance Scoring 20 pts
Did agent follow brand greeting, closing script, and tone guidelines exactly?
🎯
Complaint Detection & Resolution 20 pts
Was customer complaint properly noted? Did agent resolve it or escalate?
⚠️
Legal Threat Detection ALERT
Automatically flags conversations where customer mentions FIA, court, legal action, or official complaints.
🚨
Hyper/Aggressive Customer Alert ALERT
Detects emotionally escalated, aggressive, or threatening customer behavior for immediate supervisor attention.
😤
Rudeness Detection (Agent/Customer) FLAG
Flags unprofessional language or tone from either side of the conversation.
✅
Accurate Information Check 20 pts
Did agent provide correct product info, pricing, and policies? Wrong info flagged automatically.
// Chat QA Report — July 2026 4 Agents · 342 Chats
Agent Performance
Agent Score Chats Complaints Alerts
Umar Farooq 91/100 98 2 ✓ —
Ali Hassan 87/100 84 3 ! 1 ⚠
Sara Nawaz 72/100 96 5 ✗ —
Zara Ahmed 65/100 64 4 ✗ 2 🚨
Query Categories — 342 Total Chats
142
Order Status
87
Refund / Exchange
63
Product Info
38
Complaint
12
Legal / Hyper
Active Alerts
🚨 3 Legal Threats Detected
⚠️ 5 Hyper Customers
😤 2 Rudeness Cases
// Call QA Report — July 2026 4 Agents · 156 Calls
Agent Performance
Agent Score Calls Dead Air Alerts
Umar Farooq 89/100 42 None —
Ali Hassan 83/100 38 2x —
Sara Nawaz 74/100 44 3x 1 ⚠
Zara Ahmed 61/100 32 5x 1 🚨
Call Categories — 156 Total Calls
58
Order Status
34
Refund / Exchange
29
Product Info
27
Complaint
8
Legal / Hyper
// AI Shopping Agent

Your AI Salesperson.
Available 24/7.

Embed an AI shopping agent on your website or WhatsApp. It guides customers, recommends products, tracks orders, and closes sales — without any human involvement.

LOGO Pakistan — AI Assistant Online
Mujhe koi acha formal shoe chahiye, budget 5000 ke andar
2:15 PM
Bilkul! Aapke liye 3 best options nikale hain:
2:15 PM · AI Agent
Oxford Classic — Black
Rs. 4,500
Genuine leather, sizes 40-45 available ✓
Size 43 mein hai?
2:16 PM
Ji! Size 43 stock mein hai. Abhi order karein — delivery 2-3 din mein. Discount code: LOGO10 use karein 10% off ke liye!
2:16 PM · AI Agent
Ask about products...
🛒
Personalized Product Recommendations
AI learns customer preferences and suggests the most relevant products — increasing conversion rate significantly.
📦
Real-Time Order Tracking
Customers ask "where is my order" — AI fetches live status from Shopify API and responds instantly.
🔁
Exchange & Return Guidance
AI handles exchange/return queries, explains policy, and initiates process — without human agent involvement.
💰
Upsell & Cross-Sell Automation
AI suggests complementary products and applies discount codes automatically to close more sales.
🌐
Website + WhatsApp Integration
Same AI agent works on your website widget and WhatsApp — consistent experience across channels.
// Proven Track Record

From Manual WhatsApp
to 100M+ PKR Monthly.

Complete end-to-end engineering for a traditional Pakistani retail footwear brand — running 100% manually before we stepped in.

100M+
PKR monthly digital revenue
80%
Support ticket reduction
3
Brand verticals synchronized
Zero
Manual inventory errors
// Before Autonex360
Manual WhatsApp support. Broken order tracking. No inventory system. Zero scalability. Support team overwhelmed with repetitive queries.
// WHAT WE EXECUTED
01
Unified Shopify E-commerce Ecosystem
Multi-brand stores for Men's, Women's, and International verticals with real-time inventory sync.
02
AI Customer Support Agent (Noor)
Custom-trained AI handling order tracking, queries, and support 24/7 with zero human intervention.
03
RPA Inventory Pipeline
Background automation syncing physical retail inventory to digital storefronts in real-time.
04
Omnichannel CRM & QA System
Unified inbox with AI quality analysis, agent scoring, and automated performance reporting.
// Our Software Products

Ready-to-Deploy Business Tools

Beyond custom development — software products you can deploy immediately.

CRM Platform
Autonex CRM
Unified omnichannel inbox — WhatsApp, Instagram, Facebook, Web — with AI auto-reply, QA scoring, and performance reporting built in.
  • Multi-channel unified inbox
  • AI auto-reply & smart escalation
  • SOP-based QA scoring
  • Legal threat & complaint alerts
QA Software
Autonex QA
AI-powered quality assurance analyzing chat and call recordings against your SOP — agent scoring, complaint detection, threat alerts, and export reports.
  • Chat & call transcript analysis
  • Legal threat & hyper customer detection
  • Custom SOP evaluation criteria
  • PDF & Excel report export
AI Shopping Bot
Autonex Bot
Custom-trained AI shopping agent for e-commerce — product recommendations, order tracking, exchange handling, and sales closing 24/7.
  • Real-time Shopify order tracking
  • Personalized product recommendations
  • Upsell & discount automation
  • WhatsApp + website widget
Payroll SaaS
WageNova
Automated payroll and HR management SaaS for SMEs — employee management, payroll processing, tax compliance, and reporting.
  • Automated payroll processing
  • Tax & compliance management
  • Employee self-service portal
  • Multi-currency support

Stop Wasting Operational Hours.
Automate Your Infrastructure.

Talk to a Systems Architect. No sales pitch — just pure technical strategy for your business.

Book a 15-Minute Technical Consultation →
📍 Lahore, Pakistan  ·  📞 0313 3435330  ·  ✉️ info@autonex360.com